| Seller | mile Inc. |
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| Operations Manager | Mika Yamazaki |
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| Address | 5-17-4 Hiroo, Shibuya-ku, Tokyo 150-0012, Japan |
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| Phone | 080-4357-3324
*Business hours: Weekdays 11:00-17:00 (Excluding Golden Week, summer holidays, and year-end/New Year holidays) |
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| Email | info@hello-mile.com |
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| Sales Price | Price displayed on each plan purchase page (prices include tax). |
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| Additional Charges | ・Internet connection and data charges (customer responsibility)
・Additional charges for exceeding standard weight (6kg)
・Prescribed pickup/delivery fees (only if not included in base price) |
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| Payment Method | Credit card payment |
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| Payment Timing | Upon pickup matching confirmation (immediate payment)
*For subscription plans, automatic monthly billing begins from the initial payment date. |
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| Service Delivery | Service is provided based on customer-specified pickup/delivery times (same-day return available). |
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| Cancellation & Returns | 1. Customer-initiated Cancellation
You may cancel without charge until the pickup courier approaches within a certain distance after matching. Cancellation after the courier approaches within that distance will incur our prescribed cancellation fee.
2. Returns & Exchanges
Due to the nature of the service, returns or exchanges after washing (excluding re-finishing) are not accepted. In case of quality issues or problems, we will respond in accordance with the Terms of Service.
3. Subscription Cancellation
You may cancel for the following month by completing the procedure by the date specified in the Terms of Service. |
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